A.We recommend making a free account on AvvaPrint for security purposes and ease of managing your orders. All you need is an email address! Customers who are logged in can check the progress of their order on the My Page menu.
Q.
How can I make an order?
A. AvvaPrint makes ordering stickers simple. Choose your desired sticker type and material from our product lists and follow the instructions to complete your order.
You can select all the main options on a single page with just a few clicks. Our clear sample images and details make ordering stickers quick and easy.
Q.
Can I order something that isn’t listed on the site?
A. Of course! AvvaPrint has specialized in printing stickers for over 10 years. If you cannot find what you're looking for in our menu or would like to place a custom order, please contact us at avva88@naver.com or use the live chat function. We would be more than happy to help solve all your sticker needs.
Q.
Can I cancel my order?
A. It depends on the current status of your order. You can cancel free of charge prior to the approval of your artwork.
Once the artwork has been approved customers are responsible for paying 70% of the product price as a cancellation fee.
Orders cannot be cancelled after we begin producing your stickers.
Q.
Can I make a repeat order?
A. Of course, we would love to help fill a repeat order for you! Just click into My Page and hit the Order button. We keep your order data and submitted artwork on our server for one year after your original order to make it easier for you. Sometimes the artwork files may not store properly, so we recommend keeping the original file on your computer just in case. We are not responsible for any missing files.
In addition, there may be slight color differences between your first order and re-ordered products. This does not qualify as a reason for a refund.
Q.
Will I receive an email confirming my order?
A. Customers receive emails at every step of the ordering process. Please contact us if you have not received an email within 24 hours of completing your order.
Q.
I need 3 stickers with different designs but in the same material and size. What should I do?
A. If you have different designs in the same material and size, just add each design to your shopping cart and pay at once.
For example, if you have 2 designs for a single sticker, art paper, 20*20mm in size, go to Single Art Paper Sticker and input the size and quantity you need before adding it to your shopping cart for the first design.
Repeat the process for the following designs.
Q.
What type of paper do you use for your stickers?
A. We have a wide variety of materials to choose from. Customers can freely select materials according to their preferences or needs.
Refer to the Material Guide page to learn more about the materials we offer.
If you are still confused or would like advice on which materials might suit your needs please contact our customer service.
Q.
How can I use coupons?
A. You can easily pick from any available coupons in the Coupons section of the Order page. Once you select a coupon it will be applied automatically.
ARTWORK
Q.
What file formats do you accept?
A. We recommend downloading our template file for Illustrator (.ai) when working on your designs. Customers can only upload one file up to 2GB in size. If you have more than one file please compress them into one file. Our site will accept .ai, .pdf, .psd, .jpg, and .png for image files, and .zip, .sit, .7z, .rar, and .rah for compressed file formats. Please note that we do not support Microsoft file formats.
Q.
What should my color mode and resolution be?
A. Your artwork must be 300PPI (DPI) or higher and in the CMYK color mode. Otherwise the artwork will not fit the conditions needed to print your order.
If your artwork or design is low resolution the print quality will be poor even if the resolution is changed to 300 PPI (DPI) or higher.
Q.
How can I upload my design?
A. After adding your desired product to your shopping cart you will be taken to the Upload Artwork page. You can also upload on My Page > Orders after completing payment.
Q.
What is Artwork Screen Verification and how does it work?
A.We will check and verify your artwork for free to ensure quick processing and high quality stickers for your order. When a customer uploads their design we will first check if it is printable. If the design cannot be printed, we will contact the customer and ask to upload a new file meeting the printing requirements listed in the Artwork Checklist.
Processing may be delayed until the following business day if your artwork is not approved by 2PM.
Q.
Do you provide design services?
A. Yes, we do! Please contact us if you have inquiries on our design services.
Printing Process
Q.
What printing methods do you use?
A. We offer UV Offset Printing, known for being the highest quality printing method for stickers, as well as other printing methods like digital printing. We also manufacture silk screens for printing outdoor stickers.
Shipping and Processing Time
Q.
How much is the shipping fee?
A. We charge RM 7.29 shipping for each order. We do not offer free shipping.
Q.
Can I track my order?
A. You can easily track your order by clicking your invoice number in your confirmation email or on My Page.
Q.
Can I pick up my order in person?
A. We only ship products through the courier service.
Q.
I have not received my order yet but My Page says it was delivered already.
A. If you have not received your order within seven days of your order status saying it’s delivered please contact our customer service.
Q.
What is the processing time?
A. Processing time refers to the time it is expected to take from the time of order confirmation to print/produce and then ship out your order. This does not include shipping time.
Processing starts after the final approval of artwork and confirmation of your payment.
Orders are due by 2PM. Orders with payment confirmed and artwork accepted before 2PM will begin production the same day. If your order is approved past 2PM expect one more day to be added to your processing period. If you ordered two different products with different processing times your full order will be processed based on the product with the longer processing time.
※ Shipping to difficult to reach areas may take 1-2 days more at no additional cost.
Payment
Q.
How do I make a payment?
A. You can make a payment by credit or debit card – we currently accept Mastercard or Visa.
Q.
How can I print an invoice?
A. After you place an order, you can print your invoice from My Page.
Refunds
Q.
What is the refund process?
A.If your order has defects covered by our refund policy we will reprint or refund your order following your request. Please refer to the Refund Policy page for more details.
Q.
How can I return the products?
A. If we have not contacted you with further details after confirming your refund please contact our customer service center.
Sample
Q.
How can I request a sample?
A. Please refer to the Sample Request page under the Support menu. AvvaPrint will send you a total of 23 high-quality sticker samples composed of various materials and styles we offer. Shipping is free of charge.
Q.
Can you print samples for my own design?
A. Unfortunately we do not print in small quantities. You can confirm our printing quality with the standard samples offered through our Sample Request page.
